Put the customer and their needs first by getting rid of automated messages, lengthy holding times though a queues, and misinformation. A Customer Self Service Portal leaves your clients satisfied and understanding in real-time where their issues and its resolution stands. Now you can take advantage of Salesboom's cutting edge Cloud CRM Software integration solution's and have your customer's reap direct benefits as well! Cut through contact center hold queues, email backlogs and more - give your customer's direct access to the trouble tickets and updates on their status, allowing your salesforce and service and support representatives more flexibility to work towards resolving the issue, instead of answering repeated phone calls from frustrated customers.
A Salesboom administrator can create special self-serve accounts for any customer in the Salesboom system, which then allows those customers to login to a special self-service portal, giving them access to create cases that are instantly available to support personnel in real time; or reflect on previous cases already submitted to the system. Empower your clients with Salesboom CRM Customer self service portal software, we will help them get answers to their questions before they could even submit a request.
Clients can track the progress of their requests and have full information like if any agent assigned resolution and comments on their request. This will motivate clients to self serve themselves, it also helps maximize efficiency and reduce the cost of your support center.
There is no-waiting and is available and since it is an automated service it reduces the load on your support center agents. As an organization, you need to enable your clients to gather solutions for queries and get expert advice on problems, without having to involve your support agents.
Set permissions for accessing your CRM Customer self-service portal in order to choose to open your self-service portal to all or to only those who has login privilege. This assures that you're not spammed with fake requests and also, securing your data from public access.
With Salesboom self service portal, your support team can solve other major problems while your clients handle the easy simple issues on their own. Sign in. More info. Copy link. Email link. Verizon Enterprise Center Easily control your services. Virtually Anywhere. Take control of your network online. What is Verizon Enterprise Center? Get started today! Register now. How do I access Verizon Enterprise Center? Knowledge Read-Only. Omni-Channel Routing Basic.
Omni-Channel Supervisor. Knowledge Read-Write. Social Customer Service. Limited functionality Chat Live Agent. Next Best Action. Help Center. Customizable Reports and Dashboards. Opportunity Tracking. Task Management, Activity Feed. Email Integration with Outlook. Google Apps Integration. Lightning App Builder. AppExchange App Integration.
Email Templates. Data Storage Per User. File Storage Per User. Case Milestone Tracker. Service Orders. Service Contracts and Entitlements. Work Order Management.
Asset Management and Product Tracking. Custom Profiles and Page Layouts. Unlimited Custom Applications. Developer Sandbox. Available for purchase Developer Pro Sandbox. Service Console Apps. Advanced Case Management. Advanced Reporting Features. Offline Access. Web Services API. Roles and Permissions. Record Types Per Object. In our previous posts we talked about the benefits of building on Azure and how it can help you differentiate ….
November 3, Register for this Security tech talk on November 17 Defense contractors need you more than ever to help improve their …. Portals will be the topic for the February Dynamics Partner Community call.
Sign up for the February 14 Dynamics community call Portal solutions with flexible features Customer self-service portal The Customer self-service portal delivers an additional support offering to organizations to help meet the desires for their customers to quickly answer their questions with the device of their choice at the time they have their question.
Employee self-service portal The Employee self-service portal empowers employees, providing secure access to knowledge that helps employees increase productivity. Community portal You can create a robust community using the Community portal by enabling discussion forums; blogs and article creation; using polls, ratings, and comments to capture feedback; and collecting ideas while sharing idea outcomes.
Partner portal Customers can deliver a stronger partner program by proving partners with access to the tools and information they need for success. The Field Service portal provides partners and customers with a degree view of work orders, agreements, assets, and invoices The Project Service Automation Portal allows partners to view project information that includes quotes, invoices, and bookable resources Event portal The new Event Portal will support multiple event types, from one-time events and webinars to multi-day conferences.
December 20, Celebrating the strength of our ecosystem: Reflections on As draws to a close, many of us are eager to look toward what lies ahead in the coming …. December 10, Sign up for the Microsoft Defender for Business public preview If you attended Microsoft Ignite, you may have heard about Microsoft Defender for Business, an easy-to-use and cost-effective enterprise-grade endpoint ….
November 16, Igniting Microsoft Ignite for Private Equity Earlier this month we hosted Microsoft Ignite, where we examined key themes and topics across all industries as well as ….
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