Enhanced tool chat

Chaport does this with customizable widgets that easily allow you to chat live or incorporate chatbots that automatically interact with visitors, solve problems quickly, and increase sales. This maximizes the efficacy of the bottom of your sales funnel because, once a question is quickly resolved, your visitor can make a buying decision with confidence.

And if you are not a large business that needs to offer live chat, the option for a chat bot is perfect, filling the void to always be present online to help your surging traffic.

The Premium plan includes tools to improve operator efficiency like:. You can also chat with your customers from any device including iOS, Android, Windows, Mac, and more with instant synchronization from one device to the next.

Sign up to get started for free today. Looking for a better way to manage your live chat inquiries? Thanks to Social Intents, you can seamlessly integrate your live chat widget with your Slack or Microsoft Teams channels to ensure your reps never miss an opportunity to encourage a sale or help a customer with an open issue. We all know how much of a pain decentralized communication can be. Sometimes, it seems half your day is making rounds of checking multiple email inboxes, team chat, PM software notifications, and other messaging platforms.

Social Intents is the live chat tool that will reduce some of that headache for you. Social Intents allows your team to chat with customers and website visitors directly within those two pieces of software. As we said, Social Intents just requires a simple code injection to display on most websites. You can set custom rules for live chat availability, timers that trigger notifications to website visitors, canned and automated responses, and detailed reporting.

Plus, with that ability to conduct chats in Slack and Teams, your reps can easily respond to inquiries on the fly from their mobile devices. You unlock quick replies at the Basic tier and custom chatbots and custom-branded widgets at Pro. Give Social Intents a two-week test drive today. We explain these features in greater detail below so you can weigh them according to your personal needs.

Chatbots give you the power to have unlimited personalized interactions at scale. Cart abandonment is a big problem in ecommerce. Chatbots can be used to offer incentives before a customer gets to the checkout or leaves the page. Chatbots can even help after the sale. Give your customers the power to track orders and even streamline the return process, eliminating the need to wait on hold or email customer support. If you own a small business with an even smaller support team but you want to be more available to online visitors, incorporating live chat is the way to go.

Pure Chat, for example, is built just for small business owners with a handful of support staff. Its live chat capability gives you real-time sales support data. So, even with a smaller salesforce, you can maximize every detail about the customer to improve your bottom line. And, if you have higher call volumes than you would like, live chat will slow that down and increase productivity, because agents can manage multiple conversations at one time with live chat.

Reputation is everything in business. One bad review can haunt you for a long time and cost you hundreds—if not thousands—in new revenue. On top of that, new customers will see it and immediately be hesitant to do business with you. Searchable transcripts solve this problem by making sure every detail is stored when a customer interacts in your chat and that those details are retrievable with just a few clicks.

Gather valuable data from interactions and search for previous chats to establish a baseline from a prior conversation.

Your agents will better understand the big problems your customers are facing and swiftly address them without a customer having to repeat themselves again and again. Searchable transcripts will confirm what several customers need and want from your business, thus helping with marketing efforts as well.

Plus, it makes record keeping and reporting a snap. If you want to keep improving your sales and support processes, get a live chat tool with transcripts like Olark.

Chatbots offer some amazing features, but none more beneficial than conversation management. This helps generate leads and puts the right client in touch with the right agent to help them correctly the first time. Chatbots also help manage conversations through pre-sale marketing. This works by preventing incoming sales inquiries from being abandoned because of long wait times.

Your sales chatbot can set up promotions your business is offering, answer common questions about the product, and proactively communicate details that will make your live chat agent more effective during the close of a sale. If you leverage ecommerce channels and also have a sales team on standby for further assistance, conversation management is an essential feature to consider.

Custom branding for your chatbot and live chat software is very popular and many business owners love this feature. But, be careful—there is a difference between live chat widget customization and custom branding for your website.

Branding incorporates your business website colors and logo in the chatbox for your website, while advanced live widget customization can offer several other features, but does not include adding images for your logo or custom color schemes to match your website design.

Branding is at the forefront of any business and including a chatbot or live chat without it is folly. Some live chat platforms make this easy for businesses who only care about setting up simple-to-use live chats, while others are a bit more robust. If you are looking for a simple way to brand your live chat experiences, consider the recommendations on this list, as they all offer custom options for your live chat and chatbot integration.

But, as a business owner, you know how valuable your time is. Live chat makes getting that elusive, high-quality customer review much easier while your incredible service is fresh in their mind. The right chat tool will allow you to create your own script and easily send links to paying customers over chat or text to quickly get the review you want. You can even use pre-made templates to simplify the process even more. If you are a business owner who is having trouble getting solid reviews that enhance your credibility, live chat software will change the review request process for you virtually overnight.

Live chat is about improving sales and creating a more efficient support team to help your customers. The right integrations make this a walk in the park, while a lack thereof limits your business growth. For example, a Salesforce integration can send leads directly from a live chat so you never miss out on a hot prospect again. This cuts out unnecessary steps in your workflow, saving time and revenue. Live chat software lets you put a chat box on your website. They also help with quick support questions for your current customers.

We recommend Webchat by Podium. They have all the features you need like CRM integrations, autoresponders, widget customization to match your brand. Or you can skip this by using a free option like Webchat by Podium. Hubspot Live Chat and LiveAgent are our top recommendations for most users.

All the live chat solutions featured in this guide offer a free trial or the ability to request a free demo. Leaning on a secure but accessible…. Meet, chat, call, and collaborate in Dynamics Bring related conversations together with real-time contextual and suggested chats, and capture customer sentiment to stay in tune with their needs. Increase audience engagement during and after events across multiple channels with engaging content and recommendations.

Mattress Firm increased collaboration capabilities between sales associates with Dynamics and Microsoft Teams. Discover new capabilities that help surface business data your teams use to collaborate and stay productive.

Surface results from your business data, documents, and records across Microsoft Search—from Bing, Dynamics , Office , Microsoft Teams, and more. Find and share people, documents, records, and more information while creating a message or document. Get important details right inline from an actionable card when sharing a link to a Dynamics record in an Outlook message or Teams chat. Collaborate with colleagues or customers right from Dynamics Start a chat without switching apps and stay focused on the task at hand.

Business users can set up, promote, and report on events, turning event attendees into loyal customers. Empower digital sales organizations with modern remote collaboration capabilities for exceptional teamwork and frictionless engagement.

Empower agents and technicians to resolve customer issues faster by collaborating with experts in real time from their Dynamics workspace. Improve staff productivity with task management functionality and collaboration tools. Enable frontline workers to collaborate with remote experts to solve problems in real time with mixed reality. Enable employees to submit and approve leave requests with easy-to-use self-service tools.

Start transforming your business processes. Microsoft employees — visit the Demos page to show your customers the exciting features available in Microsoft Dynamics If you'd like more information or additional options, contact us for support. Engage with experts and peers, read blog articles, and find local events.

Access industry-leading self-help and support options. Feedback will be sent to Microsoft: By pressing the submit button, your feedback will be used to improve Microsoft products and services. Privacy policy. Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

An additional license is required to access Omnichannel for Customer service. For more information, see the Dynamics Customer Service pricing overview and Dynamics Customer Service pricing plan pages. Chat is a widely desired channel through which customers prefer to reach customer support. Dynamics Customer Service offers full featured, first-party chat capabilities for agents to support customers. Chat transcripts from Power Virtual Agents or other live agents and pre-conversation survey data transfers to live agents to maintain full context of the customer issue as it moves between channels and people.

Agents can help customers in the language of their choice with real-time translation, and escalate to voice and video if a visual demonstration and audio are needed to help customers.